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The Boutique Operations Manager will manage the day to day running of the Heart of House, ensuring that effective support is put in place for the Boutique to run its maximum productivity.
The Boutique Operations manager will make tactical and strategic decision in support of carrying out the Company mission, providing the operational platform for their business to deliver the most beautiful experience to the client. She/He is also responsible of the management and development of the support functions Teams.
The Boutique Operations Manager will report to the Boutique Director.
In this metier, we are energised by:
Motivating the back-office teams to create the conditions that promote an expectation-exceeding client journey.
- Conveying the House Strategy to the relevant teams, ensuring objectives are understood and executed effectively
- Managing the back-office team in terms of recruitment, leadership, and setting and monitoring individual goals of team members, performing PMP (retail title for Year End Retrospective) and providing regular follow-up through one-to-one conversations
- Identifying development areas of team members and formulating action plans, including training programmes, to enhance skills and performance
- Enthusing the team with positive leadership and encouraging collaboration and knowledge sharing with complementary functions in the boutique
- Supporting and encouraging Chanel Vital Behaviors across the team
- Supervising the management, organization, and optimization of after-sales activity in boutiques without a dedicated Client Marketing Manager. Conduct and organize briefing to the team and stimulate them to share information during Morning Briefing.
Enabling retail teams to reach and exceed sales objectives by ensuring effective and responsive stock management.
- Supervising the organisation and optimisation of inventory to ensure product availability
- Staying alert to out-of-stock or over-stock situations and proposing corrective actions; managing stock transfers
- Ensuring the absence of inventory discrepancies
- Overseeing the organisation of stock-taking
Ensuring the financial health of the boutique by optimising running procedures.
- Supervising cash management within the boutique
- Building the working schedule in collaboration with the managerial team for optimal floor coverage and sales support
- Overseeing all maintenance, IT, security, catering and administrative functions for the boutique, both internally and externally
- Ensuring the boutique reflects CHANEL’s standards of luxury to support the client experience on the floor, and that the back-office offers an efficient and nurturing environment for staff
- Provisioning the boutique with required supplies
- Implementing the Boutique Charter in the back-office and ensuring all cash, inventory and security procedures comply with regulations
- Taking a leadership role of expertise over all processes and procedures and supporting the team in the adoption of new procedures
- Reporting on stock performance to the Boutique Manager to optimise Buying Sessions
- Reporting on stock flow to the Sales Manager to optimise sales performance
- Monitoring retail indicators such as turnover, sell-through, boutique traffic and proposing corrective actions where required
- Supporting the Boutique Director to define yearly/monthly boutique objective by product line
- Supporting the Boutique Director and Sales Manager on making FA’s objectives taking into account the boutique performance, the commercial forecast, the individual achievement and level of seniority of the FA. Reviewed and validated with Boutique Manager and Sales Manager
- Responsible for preparing and analyzing relevant data to support pre-buying sessions. You are ensuring adherence to the purchasing budget and guidelines. Additionally, you work closely with the management team to facilitate buying decisions
- Monitoring the operational costs of the Boutique
Driving future growth for the Boutique by embracing innovation and continual improvements to operational efficiency.
- Contributing to projects to implement new tools & services in the Boutique in order to continuously improve the client experience and operational efficiency
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