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WHAT YOU'LL DO
As a process-savvy and communication-oriented Administrative Services Manager, you’ll be part of the management team that is responsible for the G&A-wide Management Assistant Hub and has a lasting influence on the structure and design of the assistant team.
Our assistant team comprises a total of approximately 90 Management Assistants, and that figure is growing. You will have direct personnel responsibility for 20-30 Management Assistants and act as their first point of contact. You’ll keep an eye on the assistant team’s daily operations (e.g., managing assignments, covering peak times, absences, or vacation, prioritizing competing tasks) and thus ensure the highest possible service level for our internal and external stakeholders. In addition to disciplinary leadership, your tasks will also include recruiting, operational planning, and personnel support and development of the assistant team. You’ll ensure high levels of both flexibility and quality in our assistant pool with long-term capacity planning, forming the interface between consultants and our assistants as an Administrative Services Manager. Finally, your communication skills and confident but approachable manner will make you a valued confidant and adviser to our employees.
You will manage and support newly recruited team members on-site in Düsseldorf. With your strong and transparent communication, you’ll prepare the Management Assistants optimally for the change and function as a role model. By organizing team activities, you’ll strengthen the cohesion and sense of belonging in the assistant team and thus create a positive team atmosphere. In close coordination with the G&A Senior Administrative Services Manager, you will question existing processes in the virtual and centralized Management Assistant Hub, optimize them as needed, and promote continuous development.
You’ll support the G&A Administrative Services Director on special projects or by managing certain projects.
YOU'RE GOOD AT
You would describe yourself as a coordination and organizational talent. Due to your professional drive and strong sense of responsibility, you address topics proactively and move them forward.- You are open to new things, see change as an opportunity, and can easily inspire others for your goals.
- You impress others with your process-oriented, analytical, and thorough work style, exhibiting pragmatism, energy, and effectiveness.
- With your above-average service orientation and excellent communication skills, you win over internal and external stakeholders alike. In doing so, you’ll approach employees, applicants, and consultants of all seniority levels in a competent, professional, and confident way at all times.
- On top of that, your empathy is evident, your tact impeccable, and your diplomatic skills well honed. You also have an unerring feel for nuance.
- Absolute integrity and trustworthiness are second nature to you.
- You are flexible, creative, and pragmatic. Teamwork is very important to you.
YOU BRING (EXPERIENCE & QUALIFICATIONS)
You have a completed (technical) college degree and multiple years of experience in a similar position.- You win over others with your strategic mindset, your in-depth experience in dealing with change, and your strong networking skills.
- Your talent for process optimization and numbers make you stand out.
- You have experience in leading people and teams
- Ideally, you have experience with both secretarial staff and staff planning.
- You impress with your technical affinity for digital tools and have a good command of the MS Office suite.
- Your written and spoken German and English language skills are excellent.
- Confidence and an empathic personality round out your profile.
YOU'LL WORK WITH
You’ll report to the G&A Administrative Services Director, who will also support you in your onboarding and further development at the company. In close coordination with another Administrative Services Manager as well as the local Office Managers, you will be responsible for the entire assistant pool in Germany and Austria. Our collaboration as a team is characterized by respect, acceptance, and mutual trust.
ADDITIONAL INFORMATION
WHAT WE OFFER YOU:*
GROUP SPIRIT
In the spirit of the Group, we’re so much more than our daily business. You can also look forward to frequent team-building and office activities, from summer and sports to Christmas and social events.
WORKING LIFE
In the Group, you can be assured of receiving an attractive, competitive, and performance-based compensation package with fixed and variable components.
We support families with benefits such as tax-free subsidies for childcare expenses through bonus conversions.
Every now and then you just need a break. That’s why the Group offers 30 days of vacation every year, in addition to an attractive flexibility program.
This one’s on us: We’ll cover your commuting expenses up to a maximum amount.
New ways of working? They’re nothing new to us. Our employees use hybrid models that combine on-site and remote work, supported by digital collaboration tools.
We have your future in mind—covered by our comprehensive insurance and retirement programs.
LEARNING CURVE
The sky’s the limit? Our broad selection of training and development offers will help you grow day after day.
LIFESTYLE
Well-being is more than a buzzword for us. That’s why we provide individual support through our Employee Assistance Program and mindfulness offers.
Out of the office and into the gym: A flexible gym membership with EGYM Wellpass is yours for the asking.
Need a pick-me-up? You’ll be happy to hear that free beverages and snacks are provided at all of the Group’s offices, in addition to food vouchers for use with participating partners.
- Benefits may vary by location.
